guest engagement

Jul6th, 2016

Brands Build Relationships When Guests Can Relax

By |July 6th, 2016|Industry Insights|0 Comments

How to use wellness amenities to deliver experiences and build relationships with guestsWhether it’s a business or leisure trip, getting from one destination to another is often stressful and overwhelming. Within an industry centered on taking care of guests, it’s no surprise that properties and brands are taking on the well-being of their guests and helping them to disconnect from the woes of travel. And guests appreciate the access to […]
May18th, 2016

Branded pet amenities: Inspiration

By |May 18th, 2016|Industry Insights|0 Comments

As more people are bringing their furry family members with them on their travels, adding a pet amenity collection to your property’s guest-facing programs can do more than simply make the lives of traveling pet owners easier. According to Forbes, “[B]rands that recognize pet love can make stronger connections with their customers.”

“Having a pet amenity program at a pet-friendly property adds value to the guests’ experience and stay,” says A S Hospitality […]
May17th, 2016

Keeping guests at your property & your brand

By |May 17th, 2016|Industry Insights|0 Comments

They’ve arrived – a first-time guest at your brand. They picked your property, your brand, and that’s half the battle. The other half is getting them to come back. That’s why the experience at your property must be inviting and memorable while your loyalty program is strategic and satisfying. According to a 2016 JD Power Report, 83% of highly satisfied hotel loyalty program members say they “definitely will” recommend the brand […]
Apr7th, 2016

Boost guest engagement with tailored experiences & branded touchpoints

By |April 7th, 2016|Industry Insights|0 Comments

At a time when there is no shortage of brands in any of the market segments for guests to choose from, it’s not only essential to maximize engagement for each and every guest – it is absolutely critical.

On the short-term, full guest engagement leads to higher spend per stay. Long-term, though, full engagement leads to a meaningful relationship with your brand, which equals more repeat stays (and higher spend during […]